FAQ's

The addition of staff members is a function exclusive to the Organization Administrator. To add a New Staff - kindly log in as the administrator, navigate to the staff menu located on the sidebar, and select "New Organization Staff" to provide the requisite staff information.

To add shifts and allocate staff, follow these steps:

1. Create a shift: Navigate to the "Shift" menu, select "Add Shift," and input the relevant shift details.
2. Option 1: Assignment via the "Shift" menu: Click on "Assign shift," choose between "individual" or "Team," specify the date range, and then select the staff member or team.
3. Option 2: Accessible through the "Staff" menu: Click on the clock icon adjacent to the staff member, followed by "assign shifts," designate the date range, and mark the shift(s) for assignment.

Log in using the credentials of the Organization Administrator.:

1. Navigate to the "Team" menu located on the sidebar.
2. Click on the "New Team" button situated at the upper-right corner.
3. Provide the requisite information, including the team's name and description, on the "Create New Team" page.
4. Save the information.
5. Proceed to assign staff to the team by selecting the user icon.
6. Locate and choose the staff members to be added to the team.
7. Confirm your selections.

To assign a team or individual to a medical room, please follow these steps:

1. Log in using the credentials of the Hospital organization Administrator.
2. Navigate to the "Treatment Room" menu located on the sidebar.
3. Click on the user icon within the row corresponding to the room you wish to assign the staff or team to.
4. You will be directed to a page where you can carry out the assignment of the team or individual staff to that particular room.
5. Utilize the search box to locate the team or staff member you intend to assign.
6. Opt for the desired option and save your selection.
7. Subsequently, you will be able to view the roster of staff or teams that have been assigned to the room.

To add vehicles, proceed as follows:

1. Log in with the credentials of the organization's Administrator.
2. Access the "Vehicles" menu.
3. Select the option "New Vehicle."
4. Complete the requisite form.
5. Save the entered information.

To add a new medical room, kindly follow these steps:

1. Log in utilizing the credentials of the organization's Administrator.
2. Navigate to the "Treatment Room" section.
3. Select the option "New Treatment Room" situated at the upper-right corner.
4. Provide the requisite information, including the room name and description, within the form provided.
5. Save the entered information. Subsequently, assign staff or teams to the room as per your requirements.

Indeed, staff members are provided with an exclusive dashboard wherein they can peruse and amend their profiles, in addition to accessing cases that have been assigned to them.

On the Hospital Dashboard, all data is dynamically updated as first responders make real-time updates on their First Responder Dashboard. You may access this data by double-clicking on the case card to open a detailed page for that specific case.

The media files uploaded by first responders can be found on the "Details" tab of the case detail page. Simply scroll down to the "Media" section to view them. Click on any available media file to view it.

The first responder's arrival time can be viewed on the Details page. The real time location of the first responder is indicated on the Google Maps

You can view first responders' notes on the hospital dashboard. Access the "Notes" tab within the case details page to view them.

You can view the patient's vitals on the hospital portal, under the "Vitals" Tab in the case details page, along with the timestamp provided by the first responder.

When a new case arrives, a notification with patient details appears on the Hospital Dashboard. You can access it by clicking the bell icon. To acknowledge the case, click the acknowledge button, and the first responder will be notified of the hospital's acknowledgment.

To assign a team to a case, go to the "Details" Tab, scroll down to the "Team activation" section, and choose the desired team.

The assignment of a medical room to a case can be done via the "Room" option on the case card. A dropdown list of available rooms will appear, from which you can select the desired medical room.

Team members and room staff gain access to case details through their respective portals, once they have been assigned to the case by hospital personnel. Their access is restricted to view-only.

Filters in the dashboard aid in case management by allowing you to categorize cases based on Time (Recent, past 24 hours, 30 days, etc), Grouped by (Team), Rooms, EMS Agencies, and Complaints (e.g., cardiac arrest, trauma, burn, etc.). Simply select the desired option and click "Filter” to view the relevant cases.

Once the EMS agency or first responder closes the case, you can access the detailed first responder report by clicking the "EMS Report" button on the case card once the case status is marked as closed by the first responder.

To reroute a patient, the hospital personnel should:

1. Close the case on the patient's card.
2. Select "reroute" as the reason for closing the case.

Click the "Mark as Arrived" button on the case card on the hospital dashboard.

To close the case, click on the "Close" option on the case card and fill out the reason and status.

The process to create a new case involves clicking "create new" on the Dashboard. Labels such as Emergency, Urgent, and Behavioral are automatically assigned based on the selected medical condition.

To add notes to a case, proceed to the encounter details page. Locate the "Add notes" section on the left, input your notes, and subsequently click "Update."

Adding a dispatch reason entails accessing the Encounter's details page, identifying the "Dispatch reason" dropdown on the left, and selecting the appropriate reason—it will be saved automatically.

Yes, patients can be located in the "Patient Details Tab" through keywords such as First Name, Last Name, Driving License Number, Mobile Number, Passport Number, or SSN Number. The results will be displayed, and patient history can be accessed by clicking on the clock icon.

To add a new patient, it is mandatory to provide two pieces of information: the patient's age and gender.

The Patient's current medication can be recorded in the "Patient Prescription Info" section within the patient's profile. Simply input text and/or upload prescription images, then save. This information will be displayed in the list of Patient Prescriptions.

To include medications administered by the first responder in a patient's record, follow these steps:

1. Open the "Patient Details" tab.
2. Scroll down to "Encounter Prescription Info."
3. Click the '+' button to add medications.
4. Specify the "Type of Person" to specify who administered the medication and "Response to" for capture the effectiveness of the medication.
5. The latest uploaded/updated prescriptions can be found in the "List of Encounter Prescriptions."

The patient's medical condition and any sub-conditions can be specified in the “Medical Details Tab.”

In the "Behavioral Details" tab, you can capture primary impressions such as Substance Use and Mental Health Indicators, along with their secondary impressions, such as Alcohol, Cannabis, Opioid, Stimulants, Psychotic, Mood, Anxiety, Self-harm, Assault, and Miscellaneous. Multiple entries are permissible for each category.

The SDOH tab primarily serves to identify significant issues and categorize them under Housing stability, Food security, Transportation, Safe environment, and Access to Health Services. It includes questions regarding Transportation Insecurity, Intimate Partner Violence, Social Connection, Stress, Alcohol, and Access to Health Services.

The chat feature is activated after choosing a hospital from the list, allowing you to communicate with hospital personnel and share real-time patient data with them.

You can measure the patient's Respiratory Rate based on their DOB (Date Of Birth) in the Tools Tab. Select "Respiratory Rate," add the patient's DOB, and view the calculated rate on the Respiratory Rate page.

The Protocol Tool helps in adhering to the state rules and guidelines by allowing admins to upload protocols for various medical conditions like cardiac arrest, trauma burn, etc., in accordance with state guidelines. These protocols can be viewed in the Protocol Tab as PDFs.

You can find the estimated arrival time to the hospital on the Details Page. Select Hospital or 211 organizations, once you click start, a Google Map displays the shortest route with the estimated arrival time.

Use the AI-driven hospital selection in the app. Select the patient's medical condition, and an auto filtered list of hospitals comes up. You can also search department wise or by the name of the hospital on the right-hand sidebar or Transport Tab, which displays an enlarged view of the sidebar. It also shows bed availability.

You can access information about available hospital beds for the relevant department in two ways:

1. Utilize the search bar in the sidebar and Transport Tab to search by department.
2. Select the patient's medical condition, and the app will automatically filter hospitals with that department, displaying bed availability in the right-hand sidebar or Transport Tab.

To cancel a case, go to the case's detailed page, click the red cross mark on the top right, and confirm. The case will be canceled.

Yes, you must provide a reason when submitting a completed case. To do so, click the "Submit" button located on the Detailed page of the case in the top right-hand corner. A popup will appear, prompting you to select the outcome/reason for case completion. Upon selection, the case is submitted and closed.

You can find case reports in the "Recent cases" section on the Dashboard. Each case is displayed as a card with a "View Summary" button. Clicking it opens a detailed summary containing patient demographics, medication, notes, vitals, and more. You can also download the report as a PDF.